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Smaller Items
For most of our smaller items we aim to dispatch within 5-7 working days and send via Parcelforce tracked 24 hour service.
Bespoke order delivery will be stated at time of quote.
We do our best to keep to the above time frames but please remember we are making your order by hand and at busy times like Christmas these times may be extended, if in doubt please ask.
Most UK Mainland deliveries are free of charge.
A dispatch email will be sent to you the day before with tracking details. If you are not in to accept delivery a card will be left and the item held for 3 days at your local depot. If you fail to contact the courier to rearrange delivery within this time the item will be returned to us and a further charge will be payable to resend your order. Adding a mobile phone contact number at checkout will help avoid this with text updates on delivery and a time slot.

Large Items
Larger items such at Dining Tables, Kitchen Islands, Bookcases and Oversized Bespoke items will be delivered by by ourselves. 
There are two delivery options available.
(for none ground floor deliveries please contact us in advance or ordering)
Free 1 Man ground floor delivery. Someone able to help carry your item in MUST be available on delivery.
or
2 man ground floor delivery which is charged at £30.  This service may increase the delivery timeframe slightly.
If you are not in to accept delivery on any agreed date or no one is available to help when using the 1 man service a charge of £65 will be payable for a failed delivery attempt and a redelivery arranged for a later date.
If you decide to cancel your order after dispatch or after a failed delivery attempt £65 (plus £35 for 2 man services) will be deducted from your refund.
 
We will notify you directly usually at least 2 to 3 days in advance of the intended delivery date and give a 3 hour time slot.
You can refuse this delivery slot and it will be rescheduled for the next time the van is in your area
(we can not guarantee how long this will be).

 

Please see our terms and conditions for further details of our delivery policies. Upon making your purchase you agree to all our terms and conditions.