Christmas delivery cut-offs
Cut-off dates may change depending on order volume. Orders placed after the last cut-off are delivered throughout January 2027.
NOW TAKING ORDERS FOR PRE-CHIRSTMAS DELIVERY.
Our cut off dates for pre Christmas deliveries are now being considered. Please see the lead times below.
FREE 1 Man delivery – orders must be placed by Sunday 18th October for delivery before Christmas.
Express 2 man courier service for kitchen islands ALL areas – orders must be placed by Sunday 1st November for delivery before Christmas
These date may change with no notice depending on order volume. Any orders placed after these dates will be delivered throughout January 2027. Delivery dates will not be provided for these deliveries until our return in the new year.
Delivery & Returns
During busy periods, please allow 1 to 2 weeks extra on the lead times below. As everything is made by hand to order, times may extend at peak times such as Christmas – if in doubt, please ask.
Large items
Larger items such as dining tables, kitchen islands, larder units and bookcases are delivered by us in person. If you choose our express 2-man service, your delivery is handled by our trusted courier partner.
- Our FREE delivery service is 1-man, to a ground-floor room of your choice. Help must be available to carry large items unless agreed in advance. Most free deliveries are carried out at weekends, and we aim to give at least 7 – 10 days’ notice of the date and time.
- Our EXPRESS 2-man ground-floor service is available on selected items and reduces the lead times below.
- For difficult access or non-ground-floor deliveries, please contact us before ordering on 07544 122 853.
Lead times
Express 2-man service (selected items)
- UK Mainland: 4 – 6 weeks
- Highlands: 6 – 8 weeks
Free 1-man delivery (Highlands and AB postcodes are charged)
- All Mainland addresses – 8 to 10 weeks
- Though we aim to achieve the above lead times please allow a grace period of 2 weeks extra for the following postcode areas TR, PL, TQ, EX, TA, BT, BH, SP, BS, SO, PO, BN, TN, ME, CT, CF, NP, SA, LL, LD, SY (west of Shrewsbury) and Scottish Lowlands.
Offshore and Scottish islands, Northern Ireland and non-mainland addresses: please contact us before ordering for an accurate shipping cost and lead time. Bespoke orders may take longer – we’ll advise at the time of quote.
Smaller items
For most smaller items we aim to dispatch within 14 working days, sent via Parcelforce tracked 24-hour service. A dispatch email with tracking is sent the day before delivery. Adding a mobile number at checkout means you’ll get text updates and a time slot.
Delivery notes
If you have pets, please make sure they’re safely out of the way before answering the door – we don’t want to step on any paws while carrying heavy items! If you’re not in to accept delivery on an agreed date, a £75 charge applies for the failed attempt and a re-delivery will be arranged.
Cancellations & returns
We accept returns on standard items only, within 14 days of delivery; return costs are met by the customer unless pre-arranged. If goods arrive in damaged packaging, please do not accept delivery; if a product is faulty or damaged, contact us within 24 hours of delivery.
You can cancel a standard order at any time before dispatch for a full refund. If you cancel after dispatch but before delivery, the original P&P cost is deducted from your refund.
We do not accept returns on bespoke, custom, made-to-measure or personalised orders – this includes size changes, design changes and colour matches outside our displayed range. As all our products are made from natural materials, appearance and sizes may differ slightly from the photos, which are for reference only.
Please see our terms and conditions for full details. By placing an order you agree to our terms and conditions.